Programming guides come from several different sources. Sometimes displays can be incorrect due to scheduling changes, technical issues, or data delays. This can result in a mismatch between what is listed and what is actually airing. Below are some steps to help troubleshoot to see if the issue can be resolved quickly:
First, try refreshing your device or guide data:
- If you’re using a TV, unplug it (and any connected device) from the wall outlet for a minute or two, then plug it back in.
- If you’re using an app or streaming device, fully power down and restart the app or device.
If you still see incorrect programming information, please reach out for further assistance. To help us solve your issue quickly, include as much of the following information as possible:
- Photo or video example of the issue (under 20 MB file size).
- Tell us how you are watching (e.g., Antenna/Over-the-Air, name of your Cable/Satellite Provider, or name of your Streaming Provider).
- Please confirm that you have unplugged your television and/or related technology for a minute or two and plugged it back in for a full restart.